Cancellation Policy

Before dispatch

Email care@nestromall.store with your order ID and the subject line “Cancel order”. If the parcel has not left our warehouse, we cancel it immediately at no cost and refund any amount paid as per the Refund Policy.

After dispatch

Once a parcel is handed to the courier it cannot be cancelled. You may refuse delivery, or accept it and raise a return within 7 days under our Return Policy.

Cancellations by us

• The item is out of stock or fails our quality check before packing.
• The delivery address is incomplete or outside our serviceable area.
• Repeated refusal of delivered parcels or suspected fraudulent activity on the account.

In each case we inform you by email or phone and refund any amount already paid in full.

Partial cancellation

Want to drop one item from a multi-item order? Mention the item name in your email and we will cancel just that line and refund the difference. Shipping is recalculated on the items you keep.