Return Policy

What is eligible

• Unused items in original packaging with all tags and inserts intact.
• Items that arrived damaged, defective or different from what you ordered.

What is not eligible

• Used, washed or personalised items.
• Clearance or final-sale purchases, unless damaged in transit.
• Natural variation in colour, glaze, grain or size — these are expected in handcrafted work.

How to raise a return

Email care@nestromall.store with your order ID and photos of the item and outer packaging within 7 days of delivery. Our team confirms eligibility within 48 hours and arranges a pickup where our courier serves your PIN code; otherwise we share a prepaid self-ship option.

After pickup

Once the item reaches our warehouse and passes a quality check, we process a replacement or a refund as per the Refund Policy. Reverse pickup is free when the fault is ours.