Privacy Policy

Information we collect

When you place an order we collect your name, email address or phone number, delivery address, and optional company name. If you contact support, we keep a record of that conversation so we can help you faster next time.

• Order details: items, quantities, prices and payment method (secure online prepaid payments).
• Contact details needed to deliver your parcel and share updates.
• Basic device and usage data that helps us keep the store fast and secure.

How we use your information

We use your details to process and deliver orders, to send order status updates, to handle returns or refunds, and to improve our products and shopping experience. Your shopping bag is stored locally in your own browser so it is there when you come back.

Sharing

We share only what is necessary with delivery partners so your order reaches you. We never sell your personal information. We may disclose information where required by Indian law.

Data retention and security

Order records are retained for as long as needed for accounting and warranty purposes. We use reasonable technical and organisational measures to protect your data against loss or misuse.

Your choices

You can ask us to access, correct or delete your personal information by writing to care@nestromall.store. You can also opt out of marketing messages at any time.