Refund Policy

When a refund is issued

• An approved return has passed our quality check.
• Your order was cancelled before dispatch.
• An item could not be delivered or is out of stock after payment.

Timelines

• Quality check after pickup: 2–3 business days.
• Refund initiated: within 3 business days of approval.
• Amount credited: 5–7 business days, depending on your bank.

Refund method

All orders are prepaid, so refunds are issued to the original payment method. If that method is no longer active we refund by bank transfer or UPI — we will ask for your account or UPI details over email once the return is approved. We never ask for your card PIN, CVV or OTP.

Deductions

Shipping is always free, so there are no delivery charges to deduct. For change-of-mind returns, a handling fee may apply.

Need help?

Write to care@nestromall.store with your order ID and we will share the current refund status.